| AUP

Trust Cable™ Acceptable Use Policy

Trust Cable may modify this Acceptable Use Policy at any time without notifying its users. For this reason, Trust Cable users should consult the Trust Cable website regularly to ensure that their actions are in compliance with the most recent version of the Acceptable Use Policy. In the event of any conflict between this Acceptable Use Policy and the Trust Cable Terms and Conditions of Use, this Acceptable Use Policy will govern.

You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect.

Trust Cable provides a variety of Internet Services (the Services) to residences and businesses (the Customer).

1.0 Introduction

1.1 This Acceptable Use Policy is designed to foster an online environment of mutual respect in which everyone is able to enjoy the benefits of Trust Cable . We believe that the restrictions set out in this Acceptable Use Policy represents a fair balance between the freedom of the individual and the need for some basic rules to ensure that Trust Cable’s Internet access is not used in an abusive or illegal way.

1.2 Trust Cable users are responsible for ensuring that their accounts are used in accordance with this Acceptable Use Policy. If Trust Cable has reason to suspect that a user, or anyone using a user’s account, is violating this Policy, then the account in question may be suspended pending an investigation. If, after an investigation, Trust Cable determines that an account has been used in violation of this Policy, Trust Cable may, in its discretion, terminate the user account.

If you do not agree to abide by this Acceptable Use Policy please notify Trust Cable Customer Service immediately at cs@trustcable.com

1.3 Trust Cable does not actively monitor its user’s use of its services. We rely on our users to govern themselves and to protect the integrity of the network by reporting any violations of this Acceptable Use Policy to cs@trustcable.com

1.4 Trust Cable has the right, but not the obligation, to investigate any violation or alleged violation of this Acceptable Use Policy, including the right to examine any information or material on Trust Cable’s servers.

1.5 Trust Cable has the right, but not the obligation, to remove any content that it deems, in its sole discretion, to be in violation of any part of this Acceptable Use Policy.

1.6 Trust Cable has the right, but not the obligation, to take any steps it deems necessary to prevent violations of this Acceptable Use Policy from occurring.

1.7 The failure of Trust Cable to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time.

2.0 Illegal Activities

Trust Cable users must not use Trust Cable to encourage, facilitate or engage in any illegal activities, including, without limitation:

• defamation: posting or transmitting any material which is defamatory under any applicable law;
• fraud: posting or transmitting any information that you know or ought to know is false, and that
you intend others to rely on;
• unlawful material: posting or disseminating unlawful material
• false advertising: posting or transmitting any advertising or promotional materials that contain
false, deceptive or misleading statements, claims or representations;
• copyright violation: posting or transmitting any information, software, photograph, video, graphic,
music, sound and other material in violation of another person’s copyright; and
• trade-mark violation: posting, transmitting, displaying or using any words or symbols that violate
any other person’s rights in its trade-mark or trade-name.

3.0 Electronic Mail

3.1 Trust Cable users must not use Trust Cable e-mail to:
• send unsolicited bulk e-mail (so-called “Spam”);
• send, or cause to be sent, large volumes of unsolicited e-mail to a single or multiple people or
entities (so-called “E-Mail Bombing”);
• repeatedly send e-mail to any person or entity who does not wish to receive it. If a recipient asks
to stop receiving e-mail from a Trust Cable user, then that Trust Cable user must not send that
person further e-mail; and
• subscribe to any e-mail list or service on behalf of a third party without that third party’s consent.

3.2 Trust Cable users must not engage in any of the activities described in paragraph 3.1 from another provider’s e-mail service and use a Trust Cable account as an e-mail return address or “drop” for responses.

3.3 Trust Cable users must not forge, alter or remove any e-mail header.
Any e-mail address at the trustcable.com domain is property of Trust Cable and may be terminated or re-assigned without notice.

4.0 Security, Privacy and “Hacking”
The Customer is responsible for any misuse of the Services that originate from their account, even activities committed by any friend, family, co-worker, employee, guest or anyone with access to the account. Customers must ensure that others not gain unauthorized access to the Services.

4.1 Trust Cable users must not:
• disrupt or interfere with the normal operation of Trust Cable systems, networks, or activities in any
way that adversely affects the ability of other people, or systems to use Trust Cable services or
the Internet, including, but not limited to:
◦ denial of service attacks;
◦ flooding of networks;
◦ attempts to overload a service; and
◦ attempts to cause system crashes,
• or attempt to do so; or
• use any unauthorized program to connect the user to any Trust Cable Internet Relay Chat (“IRC”) server, including, but not limited to, IRC bots or clonebots;
• gain access or attempt to gain access to the private systems or data of Trust Cable, without the
prior consent of Trust Cable.

4.2 Trust Cable users must not use their Trust Cable accounts to:
• circumvent or attempt to circumvent security or authentication systems on any host, network
hardware, or user accounts, including, but not limited to, logging into any server, account or
network without authorization and electronically probing the security of any system or network; or
• disrupt or interfere with the normal operation of any system or network operated by any third
party, or attempt to do so.
• gain access or attempt to gain access to the private systems or data of Trust Cable, or any third
party without the prior consent of Trust Cable or the third party.
5.0 Usenet Newsgroups

5.1 Trust Cable users must not:
• post a single article or substantially similar articles to an excessive number of newsgroups, or
cross-post to an excessive number of newsgroups;
• post articles on a newsgroup which are off-topic according to the newsgroup charter;
• post binary or encoded binary files to newsgroups not specifically designated for that purpose;
• post commercial messages on a non-commercial Trust Cable newsgroup without prior approval
from Trust Cable;
• engage in any of (a), (b), (c) or (d) from a provider other than Trust Cable and use an account on
Trust Cable as an e-mail return address or “drop” for responses, or
• engage in any of (a), (b), (c) or (d) from a provider other than Trust Cable for the purpose of
drawing attention to a service hosted by or on Trust Cable’s network.
Trust Cable reserves the right to discontinue access to any Usenet newsgroup at any time and for any reason.

6.0 Censorship and Adult Materials
Trust Cable believes in freedom of expression and the right of individuals to decide for themselves what they want to see and listen to. We do not believe it is the place of an ISP to censor or regulate the Internet. However, users must not use Trust Cable to transmit or post any information or image that is criminally obscene or otherwise prohibited under any applicable law.
Trust Cable assumes NO responsibility for Internet content available through the Services. Customers are responsible for restricting access to sexually explicit material on the Internet, by purchasing the appropriate filtering software, or by monitoring Internet use. Content questions or complaints should be addressed to the content provider.

7.0 Miscellaneous

7.1 False Pretences. Users must not use Trust Cable to impersonate any person or use a fictitious user name with any of Trust Cable’s services, including in any e-mail, Usenet posting, or Internet Relay Chat (“IRC”) site. This restriction does not preclude the use of nicknames in IRC, the use of anonymous remailer services, or postings to any site that permits pseudonyms.

7.2 Unsolicited Advertising. Users must not use Trust Cable to post or transmit any unsolicited advertising, promotional materials or other forms of solicitation to any person except in those areas and on those websites that are designated for such a purpose.

7.3 Harassment, Threats and Abuse. Users must not use Trust Cable to harass, threaten, or abuse any person or group of people by any means.

7.4 Crude or Offensive Postings. Users must not use Trust Cable to post offensive or crude messages or images on publicly accessible pages or sites, except where such messages or images are appropriate having regard to the nature of the site. Trust Cable has the right, but not the obligation, to remove messages or images that Trust Cable, in its sole discretion, determines are offensive.

7.5 Multiple access. Users must not maintain more than one simultaneous connection to Trust Cable
or any Trust Cable service, IRC Chat group, or newsgroup.

7.6 Disruptive Conduct. Users must not use Trust Cable to disrupt the normal flow of online dialogue, or otherwise act in a manner that negatively affects other users, individuals or entities.

8.0 Bandwidth/Network Traffic and Other Limitations

8.1 You must comply with the current bandwidth/network traffic, data storage and other limitations on the Services.

Users must ensure that their activity does not improperly restrict, inhibit or degrade any other customer’s use of the Services, nor represent (in the sole judgment of Trust Cable) an unusually large burden on the network itself. The guidelines for Bandwidth/Network Traffic Usage/month for each service package are the following: Residential - totaling 5 Gigabytes, or 3 Gigabytes download/2 Gigabytes upload; Home Office - totaling 15 Gigabytes, or 10 Gigabytes download/5 Gigabytes upload; Small Office - totaling 25 Gigabytes, or 18 Gigabytes download/7 Gigabytes upload; Professional Office - totaling 60 Gigabytes, or 40 Gigabytes download/20 Gigabyte upload . Users exceeding the Bandwidth/Network Traffic amounts specified for their Service Package may be charged $10.00 for each Gigabyte used in excess of their specified amount. In addition, users must ensure that their activity does not improperly restrict, disrupt, inhibit, degrade or impede Trust Cable’s ability to deliver the Services and monitor the Services, backbone, network nodes, and/or other network services.

Customers may not resell, share, or otherwise distribute the Services or any portion thereof to any third party without the written consent of Trust Cable. For example, you cannot provide Internet access to others through a wireless or dial-up connection, host shell accounts over the Internet, provide email or news service, or send a news feed unless express permission is granted by the customer agreement.

You may not provide network services to others via the Trust Cable .

9.0 Updates

9.1 This Acceptable Use Policy is subject to change without notice. The current version of the Acceptable Use Policy is always available at www.trustcable.com/AUP.pdf.
10.0 Questions and Complaints

10.1 Please direct any questions you may have regarding this Acceptable Use policy and complaints regarding violations of this Policy by other Trust Cable users to cs@trustcable.com